Cookies Policy

1. What cookies are

Cookies are small text files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website work correctly, remember preferences, improve performance and provide information about how visitors use its pages.

We may also use similar technologies, such as pixels, tags, software development kits, local storage and device-related identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a distinction is needed.

Some cookies are set by Golden Casino, while others may be set by service providers that support website operation, security, analytics, communications or other functions. These third parties may process information collected through their technologies in accordance with their own privacy notices and contractual obligations.

How long cookies remain

Some cookies are session cookies. These are generally removed when you close your browser. Other cookies are persistent cookies. These remain on your device for a period of time or until they are deleted. The period may vary depending on the purpose of the cookie, your browser settings and the choices you make.

Cookies do not usually identify you by name on their own. However, information connected with a cookie may be combined with account, device or activity information where this is permitted and necessary for the purposes described in our Privacy Policy. We handle personal information in accordance with applicable privacy and gambling-related requirements.

2. Why we use cookies

The cookies and similar technologies used on the website may serve different purposes. The specific technologies in use may change as the website, its features and supporting services develop. Common purposes include the following.

Strictly necessary cookies

These cookies are needed for core website functions. They may help with page navigation, account access, session management, security controls, fraud prevention, responsible access controls and the delivery of requested services. Without these cookies, some parts of the website may not operate properly.

Preference cookies

Preference cookies remember choices you make, such as language, display settings, region, accessibility preferences or cookie consent choices. They can make your future visits more convenient by reducing the need to repeat the same selections.

Performance and analytics cookies

These cookies help us understand how visitors use the website. They may show which pages are visited, how users move through the website, whether pages load correctly and where improvements may be useful. The information is generally used in an aggregated or pseudonymised form where practicable.

Security and risk management

Cookies may help us identify unusual activity, protect accounts, detect attempts to misuse the website and support the integrity of gambling services. They may be used alongside other technical and account information for security, fraud prevention, compliance and responsible gambling purposes.

Marketing and communications cookies

Where permitted and where the relevant settings or consent requirements apply, cookies may help us understand the effectiveness of communications or present information that is more relevant to your interests. We do not use cookies to remove your responsibility to make informed gambling decisions. Gambling advertising and communications may be subject to applicable laws, platform rules and your preferences.

• Operate and maintain the website and its features.
• Keep accounts, sessions and transactions safer.
• Remember your settings and cookie choices.
• Measure website performance and improve usability.
• Support compliance, fraud prevention and responsible gambling processes.
• Understand the effectiveness of permitted communications and services.

3. Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept optional cookies, reject them or select particular categories. Your choices may be saved in a cookie or similar technology so that they can be remembered on later visits.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is stored. Instructions vary between browsers and devices, so you should check the relevant settings or help materials for the product you use.

If you disable or delete cookies, some website features may not function as intended. You may need to enter information again, repeat preferences or sign in again. Blocking strictly necessary cookies may affect access to account areas, security functions, gameplay features or other requested services.

Changing cookie settings does not necessarily delete information that was collected before your change. It may also not remove cookies placed by third parties. To manage those cookies, you may need to use the controls provided by the relevant third party or delete them through your browser or device.

Your cookie choices are separate from your broader privacy rights and from any account, marketing or responsible gambling settings. You may be able to opt out of certain marketing communications through the controls included in those communications or through available account settings. A cookie preference does not override legal, security, identity, age-verification or responsible gambling requirements.

Mobile devices and applications

If you access Golden Casino through a mobile device or application, similar technologies may be controlled through the device or application settings rather than browser cookie controls. These technologies may include local storage, application identifiers or software development kits. You should review the privacy and advertising settings available on your device.

4. Third parties, privacy and policy changes

Some website functions may be supported by third-party providers. These providers may use cookies or similar technologies to deliver services such as hosting, security, analytics, fraud prevention, customer support, payment processing, communications or technical performance. We take reasonable steps to require relevant providers to handle information appropriately and only for authorised purposes, subject to applicable law and the arrangements in place with them.

Third-party websites, content, links and services may have their own cookie practices. We are not responsible for the cookie practices of websites that we do not operate. Before interacting with a third-party service, you should review its privacy or cookie information and consider the settings available to you.

Information collected through cookies may be handled in Australia or another location, depending on the systems and providers used to operate the website. Where personal information is handled overseas, we take steps required by applicable privacy obligations. Further information about collection, use, disclosure, storage and access to personal information is available in our Privacy Policy.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes in technology, website features, service providers, legal requirements or our information-handling practices. The updated version will be made available on this page with a revised date where appropriate. You should review the policy periodically so you remain aware of how cookies and similar technologies are used.

Questions and privacy requests

If you have a question about this Cookies Policy, your cookie choices or the handling of personal information, please use the official contact or privacy request channel made available on the Golden Casino website. When making a request, provide enough information for your enquiry to be understood and for your identity to be verified where necessary. We will deal with requests in accordance with applicable privacy requirements and our internal procedures.

This Cookies Policy is intended as general information about website technologies. It does not change any applicable terms, account conditions, responsible gambling information, privacy notices or legal obligations that apply to your use of Golden Casino.