Responsible Gaming

Gambling should remain entertainment

Gambling involves risk, and outcomes are determined by chance. No strategy, system or previous result can guarantee a win. Each game or bet is independent, and a losing result does not make a win more likely next time. You should never chase losses, borrow money to gamble or treat gambling as an alternative source of income.

Before you play, consider whether gambling fits comfortably within your budget and circumstances. Use only money set aside for entertainment after essential expenses have been paid. Do not use rent, mortgage payments, household bills, savings, credit intended for necessities or money needed by family and dependants.

Golden Casino is intended for adults who are legally permitted to gamble in Australia. You must not use the service if you are under the applicable legal age. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login information private and tell us if you believe another person has used your account.

Safer gambling habits

• Decide how much time and money you can spend before starting.
• Set a budget and treat any amount spent as an entertainment cost.
• Take regular breaks and avoid playing for longer than planned.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from financial decisions and household money.
• Do not increase your spending to try to recover losses.
• Review your activity regularly and change your limits if your circumstances change.
• Talk openly with someone you trust if gambling is becoming difficult to control.

Tools to help you stay in control

Planning your gambling in advance can help you maintain control. Where available through your account or relevant service settings, you may be able to use tools such as deposit limits, wagering limits, loss limits, session reminders, activity statements or time limits. These tools support informed choices, but they do not remove the risks associated with gambling.

Set limits before you play

Choose a limit that reflects what you can comfortably afford to lose. A limit should be realistic and should not be based on the amount you hope to win. Once a limit has been reached, stop playing rather than adding more funds. Depending on the tool used, a limit may take effect immediately or after a specified period. Check the information shown when setting or changing a limit so you understand when it will apply.

Take a break or close your account

If you want to stop gambling for a period, use any available time-out or account restriction option. If you believe you need a longer break, consider requesting self-exclusion or account closure. Self-exclusion is a formal decision to prevent or restrict access for a chosen period or until a further review, where that option is available. During a self-exclusion period, do not create another account or attempt to bypass the restriction.

Account restrictions may not apply to every gambling service or provider. If you want to stop gambling more broadly, consider using an Australian-wide self-exclusion service, such as BetStop, and review the support options available in your state or territory. You may also consider blocking gambling applications, websites and promotional messages on your devices.

Account and payment controls

Keep your account secure and monitor transactions for activity you do not recognise. Do not share account access with another person, and do not let anyone gamble on your behalf. If you notice an error, unexpected transaction or other concern, stop using the account and raise the issue through the available customer support channel. We may apply account checks, restrictions or other controls where required by law, our policies or responsible gambling procedures.

Recognising when gambling may be causing harm

Gambling harm can affect finances, relationships, work, study, physical health and mental wellbeing. It can develop gradually, and a person may not recognise the impact until problems have become serious. You do not need to wait for a crisis before asking for help.

The following signs may indicate that gambling is becoming difficult to manage:

• Spending more time or money gambling than you intended.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Trying to win back money after losing it.
• Hiding or minimising gambling from family, friends or colleagues.
• Borrowing money, selling belongings or using credit to gamble.
• Missing work, study, appointments or social commitments because of gambling.
• Arguing with people close to you about gambling or its financial effects.
• Feeling distressed, hopeless, anxious or unable to stop.
• Using gambling to escape personal problems or difficult feelings.
• Continuing to gamble despite financial, relationship or other consequences.

If any of these signs apply to you, stop gambling and seek support. Consider setting an immediate account restriction, contacting a qualified gambling support service and speaking with someone you trust. If gambling has contributed to debt, a financial counsellor may help you understand your options. If you feel unsafe or are thinking about harming yourself, contact emergency services or an appropriate crisis support service in Australia immediately.

Support for family and friends

Gambling harm can affect partners, relatives, friends and other people close to the person gambling. You can seek support even if the person does not want help. Protect shared finances, avoid covering up gambling-related problems and set clear boundaries about money. A qualified counsellor or financial counsellor can help you plan a safe and practical response.

Our responsible gambling approach

Golden Casino aims to provide clear information and features that help customers make informed decisions. We may use account information, activity patterns and customer interactions to identify circumstances that could indicate risk or harm. Where appropriate, we may contact a customer, recommend a break, suggest support services, apply limits or restrictions, suspend an account or take other action in line with applicable requirements and our procedures.

Responsible gambling measures are not a substitute for personal judgement or professional support. We cannot guarantee that a customer will not experience gambling harm, and we cannot guarantee that every risk will be identified. You remain responsible for using the service carefully, keeping your information accurate and following any limits or restrictions that apply to your account.

Requesting help

If you would like help with limits, a break, self-exclusion, account access or a gambling-related concern, use the customer support option available on this website. You do not need to provide a detailed explanation to request a break or account restriction. We may need to verify your identity before making changes, and we may ask questions to understand the support you need. Personal information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Independent help is also available in Australia through gambling counselling, health professionals, financial counselling and community support services. Search for a service in your state or territory, or speak with your doctor about appropriate support. Asking for help early is a practical step and is not a sign of failure.

Before you play

1. Confirm that you are legally permitted to gamble.
2. Set a time limit and a spending limit.
3. Make sure essential expenses and financial commitments are covered.
4. Do not gamble while affected by alcohol, drugs, stress or strong emotions.
5. Know how to take a break, apply a restriction or request self-exclusion.
6. Stop when your planned time or budget has been reached.

For more information about available controls or support, review the account settings and responsible gambling information on this website, then use the available customer support channel if you need assistance. Golden Casino encourages every customer to make informed choices, monitor their gambling and seek help as soon as gambling stops feeling enjoyable or manageable.